Shipping Policy

At AH Collection, we aim to provide a smooth and reliable delivery experience for all our customers. Please read the following shipping information before placing your order.

1. Order Processing

Orders are normally processed within 1–3 business days after the order is placed.

During busy periods, promotions, holidays, or unforeseen circumstances, processing may take additional time.

Once your order has been dispatched, it will be handed over to our courier partner for delivery.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any promotional free-shipping offer will be subject to the terms mentioned at the time of the offer.

4. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, customers are required to pay the full order amount to the courier representative at the time of delivery.

Please provide an active phone number so our courier partner can contact you regarding your delivery.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• City

• Active phone number

AH Collection will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or refuses to receive the parcel, the order may be returned to us.

Additional charges may apply for re-shipping a returned order, where applicable.

7. Delayed or Lost Orders

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or lost, please contact us with your order details so we can investigate the matter with the courier company.

8. Damaged Packages

If your package appears damaged at the time of delivery, please contact AH Collection as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy for information about requesting a replacement or refund.

9. International Shipping

At this time, AH Collection primarily serves customers within Pakistan.

International shipping may be offered in the future and will be subject to applicable shipping charges, taxes, duties, and other requirements.

10. Contact Us

If you have any questions regarding shipping or your order, please contact AH Collection through the contact information provided on our website.

Thank you for choosing AH Collection.