Refund policy

Return & Refund Policy

At AH Collection, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • Your order is incomplete or an item is missing.

  • The product received is significantly different from the product description.

To be eligible for a return, the product must be unused, unworn, and in its original condition and packaging.

2. Return Request Period

Return requests must be submitted within 7 days of receiving your order.

After 7 days, we may not be able to accept your return or refund request.

3. Items That Cannot Be Returned

Certain products may not be eligible for return due to hygiene, personal-use, or other restrictions. Sale, clearance, or specially customized items may also be non-returnable unless they arrive damaged, defective, or incorrect.

4. How to Request a Return

To request a return, please contact AH Collection with:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photos or videos showing the damaged, defective, or incorrect product

Our team will review your request and let you know whether it has been approved.

5. Refunds

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be processed through the original payment method, where applicable.

The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Exchange

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability.

7. Return Shipping

If the return is due to our mistake, such as receiving a damaged, defective, or incorrect product, AH Collection may cover the applicable return shipping cost.

For returns due to a change of mind, wrong size, or other reasons not caused by us, return shipping costs may be the customer's responsibility.

8. Damaged or Incorrect Orders

Please contact us as soon as possible after receiving your order if it arrives damaged or if you receive an incorrect item. We may request photos or videos to verify the issue and process your claim.

9. Cancellation

If you want to cancel your order, please contact us as soon as possible. Once an order has been shipped or processed, cancellation may no longer be possible.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact AH Collection through the contact information provided on our website.

AH Collection reserves the right to review and determine the eligibility of return and refund requests according to this policy.